According to some Uber users on Reddit and Twitter (always a reliable source of information), they have received calls from their Uber driver asking where they are headed after which their ride has been cancelled.
Others have received messages asking for their destination. Sounds like something local taxi drivers would do anyway so not a big deal right? Wrong.
Discrimination based on fares is against the law in Toronto and is also against Uber’s community guidelines. However, there have been many reports of rides being cancelled for this reason.
Since drivers who have a high cancellation rate don’t receive perks and could risk losing access to the Uber platform, some of them don’t cancel and instead drive around waiting for the customer to cancel, according to some users.
Not an ideal scenario if you are waiting for your ride for a while and then finally have to give up and cancel to book another ride.
Uber, however, maintains that drivers are “unable to see a rider’s destination until they pick-up the passenger and start the trip, which is aimed to eliminate pre-trip cancellation due to distance.”
